Service Portal

Welcome to the 43einhalb Service Portal. Register your return in just a few clicks and ship it back to us via DHL. There’s a €2.95 service fee per return, which will be deducted from your refund. If you’re reporting an issue with an item, please reach out to Customer Support first at info@43einhalb.com.
Have your order number and the email address used at checkout handy. You’ll find the order number in your order confirmation.

For returns from outside Germany, you’ll be responsible for the return shipping costs — we recommend using an insured shipping method. Please send your return to:

43einhalb Sneaker Store
Retouren
Mehlerstraße 30
36043 Fulda
Germany
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